67-75 Victoria Road
Stoke On Trent
If your parcel arrives damaged please send the following images of the parcel and any damaged contents to Customer Services
Items that can't be returned;
Please note International Returns & Cancellations will be refunded at the GBP£ price received we are not liable for any fluctuations in currency which could see you receive a different amount back than you initially paid. Prices on the website are an estimated using XE.com and you bank may use a different conversion rate at the time of purchase and in the event of a refund.
PLEASE NOTE : Returns sent back without Returns Number & Paperwork will take longer to process.
Return shipping costs are non-refundable. If the item is being returned as a result of our error, (damaged, defective, wrong item sent etc), we will refund Royal Mail First Class or Standard Parcel postage costs
You can cancel your contract at any time up to 14 working days after delivery. To do this, please e-mail us or write to us.
If you cancel, you must return the goods to us at your own expense. You are responsible for the risk of loss or damage when you return goods, so you should take out enough postal insurance to cover their value. (Please try to include all original packaging with the returned item)
If you fail to return the goods, we will arrange collection of the goods at your expense, if you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration we will charge you for the reduction in value.
This cancellation does not affect your legal rights – for example, if goods are faulty or misdescribed