How to Request a Return
Step 1: Log Into Your Customer Account
Head to our homepage and click the Account icon (the person icon) in the top-right corner, or navigate directly to our login page.
Enter the Email Address you used when placing your original order.
Check your email inbox for a 6-digit verification code. Enter this code on the screen to log in—no password required!
Step 2: Select the Order and Items to Return
Once logged into your account, locate and click on the Order Number beginning with # containing the item(s) you wish to return.
DO NOT USE order number starting with POS
Click the Request Return button located next to your order details.
Select the specific item(s) and quantities you want to send back.
Step 3: Choose a Return Reason and Submit
Select a Reason for Return from the drop-down menu (e.g., Wrong Size, Item Damaged, Changed Mind).
(Optional) Leave a quick note or upload a photo if the item arrived damaged or defective.
Click Request Return to submit your request directly to our customer support team.
Image Placeholder: Screenshot showing the drop-down menu for Return Reasons and the final submit button.
Step 4: Print Your Label and Ship Your Item
Need Help?
1. Once our team approves your request, you will receive a Confirmation Email with your pre-paid shipping label (or return instructions).
2. Package your item(s) securely in the original packaging or a suitable box, ensuring all tags are attached.
3. Attach the return shipping label to the outside of your package.
4. Drop off your package at your nearest carrier location (e.g., USPS, UPS, FedEx).
Image Placeholder: Illustration or photo of a securely packed box with a return label attached.
If you run into any issues during the process or have questions about our policy, feel free to check our full [Return Policy Page] or reach out to our support team at [Support Email].
What Happens Next?
Tracking: You can track the progress of your return package using the tracking link provided in your confirmation email.
Restocking Fee: We will remove the restocking fee and add this back to your refund once the item has been Inspected and Processed. If the item is returned and deemed to be un-salable or after 14 days we reserve the right to maintain the 15% Restocking Fee.
Inspection & Processing: Once your return arrives at our warehouse, our team will inspect the item within 2–3 business days.
Refund or Exchange: Once approved, your refund will automatically be credited back to your original payment method, or your store credit/exchange will be issued. (Note: Bank processing times typically take 3–5 business days to reflect on your statement).